Houston BCycle seeks Customer Service Representative

Houston Bike Share is seeking a Customer Service Representative for a part-time position. The position will be responsible for addressing Houston BCycle customers’ issues while working a flexible schedule. As the first person that a new rider speaks to on the phone, you will be responsible for representing Houston BCycle in a professional and friendly manner. Duties will include: answering calls, returning voicemails and emails; keeping calm when answering disgruntled riders; sharing important feedback and action items with the rest of the HBS team; working a flexible schedule based on demand; carrying out tasks within the BCycle online software; and assisting with refunds or rental issues.

In addition to a love of cycling, the successful candidate will have: customer service skills (one year of experience preferred); strong communication skills, both written and oral; a can-do attitude with strong organizational skills and attention to detail; self-starter and a team player with a positive attitude; and a willingness to pitch in on various projects as needed for the success of the program.

Work schedule is 8 a.m. to 5 p.m., Friday to Monday. Thirty max hours per week with occasional other days of the week. Hourly pay of $12 per hour. Please send an email to Houston Bike Share’s Office Manager at info@houstonbikeshare.org. The position is in the East End of Houston, Texas. We will contact those candidates who most closely match the requirements. Thank you in advance for your interest.

Houston Bike Share is an Equal Opportunity Employer. Applicants and employees are treated without regard to such factors as race, color, religion, sex, sexual orientation, national origin, disability, veteran status, or any other reason prohibited by law.